I suspect my email address was blocked, but only after the card was charged. I purchased points for my wife, but on my card with the receipt sent to my email address (with the points crediting a FF program linked to her email address). The card was charged (pending then posted/settled), I got a receipt, then 4-5 days later I got a cancellation notice with no detail, which came from points.com with an attempted mask as if it came from the airline. Not an issue since I was trying to round up my miles to use for a HH redemption, one of the few things I can use the FF program for with the orphaned points.

A week later I tried to purchase some PC points to my account, using my email. Declined, yet transaction showed as pending on the cc. I changed my email address and the transaction went through with no problem, and the charge posted. A few days later I got a cancellation notice.

Points.com then goes & says to check w/ my cc company since there was not an AVS or address match. My response- if that was true then how was my card charged? If the address did not match, the cc company would have declined the transaction & it would not have posted to my account. They respond with they have no cc info to protect my information & the only thing they can recommend is I talk to my cc company.

All I asked them was if they could tell me if I have some type of block or flag on my email account, which is all I needed then I could not waste my time further. They avoided the question & suggested I talk to my cc company. Needless to say after talking to 3 CSR's, each of which would email me later, none of which emails went through (one even said she definitely sent me one), attempting to get any type of valuable information is pointless.com with them.

Their customer service reminds of Ben Affleck in Mallrats, "The customer is always an @sshole."