Hi,

I took a few days of much needed vacation after a few stress-filled weeks, and decided to visit Cracow with a friend - just a long weekend. Everything that could go wrong, went wrong, and my vacation was drastically cut short because of it. Therefore, it would be nice to get some compensation from the culprits. Anyone have any experience and advice on who to contact and how, for compensation? The story's rather complicated.

Friday:

* We are in Brussels airport for our scheduled direct flight to Cracow with Brussels Airlines at noon. The flight doesn't seem to be on the board, and upon asking at the ticket counter we are informed that Brussels Airlines doesn't fly to Cracow anymore. We get a new ticket for the same evening to fly to Cracow (with LOT) through Frankfurt (with Lufthansa), arriving seven hours later than planned. We also get a € 17 meal voucher.

* The Lufthansa flight to Frankfurt goes on as scheduled, but the LOT flight to Cracow is cancelled due to weather conditions. LOT pays our hotel in Frankfurt and books us on an Austrian Airlines (operated by Tyrollean) flight to Vienna the next day, after which we will continue with an Austrian Airlines (operated by Tyrollean) to Cracow. We also get a € 20 meal voucher, for the hotel which is confiscated by the Ramada hotel employee and we get some rather revolting buffet.

* This goes on as scheduled, but upon arriving it's clear our luggage is not there. It's still in Frankfurt. We receive a toiletry bag and nothing more. We arrive at our hotel, 36 hours later than expected. Brussels-Cracow is a 2 hour flight. Our luggage arrives another 32 hours later than we, Sunday evening. We leave back to Brussels the next morning.

Please, does anyone know who and how to contact to get some compensation for our lost weekend due to cancellations and lost luggage? Thanks !!