Originally Posted by
tolkiennut
Anyone else having lots of trouble reaching a refund agent?
I had a ticket which I missed the train, it was "auto lifted," so I couldn't cancel online, called in and spoke with a reservation agent two months ago, they said it would take several weeks, still no refund, called earlier and sat on hold for 30 minutes and then pressed 1 to leave a message... 8 hours later, still no call back, so I call back, get a rude agent who tells me they are busy, and have been on hold for over 30 minutes again...
I'd call and ask the agent for a transfer to Customer service, let them deal with it. Not a regular agent.
Originally Posted by
tolkiennut
Time to call the BBB about anti-consumer refund practices?
I'm not even sure if Amtrak bothers to participate in the BBB, so there is probably very little that the BBB can do. Even if Amtrak participated, the BBB is still very limited in what they can do.