Originally Posted by
Marathon Man
That said, I consider attaching the following to an email to their CS department if they have email and even read it, but maybe better, I would find their physical address of the company and go all out:
Mail them a copy of her marriage cert and all info and explain it in detail. If they cant deal with this rather simple and common issue, then you have your answer.
good luck!
MM
B@stards blocked my email account processing a measly 8k miles for my wife's account. With a name & email between my cc & her FF account mismatch it also suspended the airline account too. Their comments: call the cc company, it's their fault and we did not charge your card. I copied & pasted the posted transaction from Amex: they still say the card was not charged. I told them I'd give them 48 hours for a credit to hit my account or I'll dispute.
MM:
http://www.naymz.com/lissaromano2949791