Originally Posted by
AirTravelLover
I may be wrong but isn't it true that as long as the ticket coupon shows unused, i.e. you are off loaded from the passenger list, you can call or do it online at anytime to get the refund done?
This used to be the case, but is no longer consistent with the t&c. The change kind of makes sense. I take departure to mean the time at which the pax is required to be present at the gate for boarding (T-15 for most domestic).
Might one get a sympathetic agent on a one-off? Maybe. But, if you get a "no" it's the kind of thing noted in the PNR meaning a call-back won't likely yield a better result.