Originally Posted by
Braindrain
Your comment for E is based on what data? Out of the many times I've phoned in the past many years, it's always been answered promptly. I guess if SE is answered in 2 secs and E is answered in 4 secs, sure, it's theoretically an exponent.
My wife is an E. Every times she calls on a weekday evening, she has to wait endlessly, and usually hangs up - and gets me to call on her behalf to the SE agent. This is applicable to both AC reservations and Aeroplan reservations.