I was employed by another government organization. The tickets were issued out of my entitled travel allowance. They cannot be cancelled if booking is not changed- only on expiry. Their London Saudia office would have mentioned that reaon for cancellation but we all know it is not the case & anyway why wouldn't Saudia HQ simply reply giving me this reason, or any other one for the "disappearnce" of my tickets from their computers? It is this complete lack of any response that is frustration & can never be accepted from such a big airline that prides itself in customer care & has recently become a member of the Skyteam!!
The customer service office has the same email address as the public relations. No journalists to contact either.....