Hello all,

I'm trying to book an award itinerary on UA that seems to follow all the rules, but I keep getting told that it just won't price. If there's anything you can suggest to make it work I'd love to hear about it.

I am trying to book a ticket with one open jaw and one stopover:

JFK-FRA-TXL (destination)
(open jaw)
IST-ACC (stopover)
ACC-JFK.

I've tried different combinations for the second two legs:
- IST-ACC trip either direct or IST-LIS-ACC
- ACC-JFK trip either ACC-LIS-GVA-JFK or ACC-IST-JFK

This seems to follow all the rules but it will not price, they keep telling me to book it as two tickets for a much higher price in mileage.

If I switch HKG for IST it prices at 62,500 as a saver economy award: JFK-FRA-TXL. HKG-ADD-ACC. ACC-LIS-GVA-JFK. To me this demonstrates that the ticket I want should be possible. When I show them this the agents cannot give me any explanation why it won't go through. I tried having them swap in an IST-ACC flight for the priced HKG-ADD-ACC trip but they say that still will not go through.

(I've also done a ticket with a stopover in West Africa before: I successfully booked and flew a trip that was JFK-FRA-ACC(stopover), ACC-IST-HKG (open jaw), DEL-FRA-JFK.)

I was hoping in the end my itinerary would be 60k points, as JFK-TXL is 30k and IST-JFK is 30k.

If you can help me understand why this won't work, and if there's any way to make it work, I'd be much obliged. Thanks!