Originally Posted by
ttuna3
In agreement with all that is said. I've had enough runarounds with the "CS" group in the past and another couple of km credit issues going right now. As has been noted a couple of time here and lots of times before everything gets referred to the Back Office (Black Hole?) with a 30-45 business day wait. Of course when they miss the deadline the clock gets reset so more issues can develope in the meantime. That being said I've had a bunch of CS reps and even a couple of supervisors push things through when it's obvious even to LAN that they're the problem.
Hmm. Yes, oftentimes the helpful agent will agree (even if not verbally, but with a smile) that I am right, but it seems they too have been beaten down, not willing to speak up, or know it is useless to speak up. I've had FA
s almost plead with me to fill out a complaint form "because they don't listen to us", office agents who roll there eyes at the spinnng wheel, call LANPass on my behalf to try to resolve an issue, and generally sympathize with my frustration but they "cannot do anything". Maybe we are on to something here?