In agreement with all that is said. I've had enough runarounds with the "CS" group in the past and another couple of km credit issues going right now. As has been noted a couple of time here and lots of times before everything gets referred to the Back Office (Black Hole?) with a 30-45 business day wait. Of course when they miss the deadline the clock gets reset so more issues can develope in the meantime. That being said I've had a bunch of CS reps and even a couple of supervisors push things through when it's obvious even to LAN that they're the problem. I haven't experienced the land side of SCL or LIM but almost everywhere else the service isn't usually any worse than the NA carriers and generally, except for LIM, the ground staff have been reasonably good. Hopefully the high mightinesses will eventually get on the lower managment levels and correct the problem