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Thread: SDC Bait & Switch - Phone vs Kiosk
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Old Nov 13, 2012 | 9:53 am
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GreerApproach
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Originally Posted by tirk44

Has anyone else had this experience, or can comment on their experiences with a "broken fare"?
I've experienced this several times, and it was typically with BOS-JFK-DCA or reverse.

The phone agent you got was going by the book, so there's no 'bait and switch' here as you reference. However, there are 'good' phone agents (a few of them) who know how to get around the broken fare issue.

Otherwise, I've had success getting front counter agents to make the change anyway.

YMMV.
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