Last Friday I called to get a SDC. I had an afternoon SLC-JFK-BOS itinerary, and was trying to get on the midmorning nonstop SLC-BOS. I was told I could not do this because it was a "broken fare". If I really wanted the non-stop then it would be $255. When asked for more detail, I was told to check the fare terms online. I asked the agent for the fare terms she sees, but she could not provide them. It seemed sketchy and I was frustrated. She said there was availablity on the late morning SLC-JFK-BOS so I said I'd just do that SDC at the airport.

At the airport kiosk, I go to change flights. Sure enough, the only option I'm offered is the nonstop for the $50. I bought it and made it hope with no problems.

I accused the phone agent of a bait-and-switch. The terms of SDC on delta.com are somewhat vague in the minute detail, but seem to allow the change I requested. Based on my kiosk experience, I feel I'm not wrong.

Has anyone else had this experience, or can comment on their experiences with a "broken fare"?