Below is a "copy/paste" sentence from Saudia Public Relation internet page: -

"Our Mission Statement:
To enhance the reputation of Saudia and improve its image within the Kingdom and abroad "

Nice talk from this new member that so far, is not showing up on SkyTeam! The stated undertaking is hardly in line with reality because an automatic electronic response acknowledging receipt of my FIVE emails is all I keep getting during the last THREE months.
My problem concerns Saudia E-ticket(s) issued in Riyadh on my retirement after 21 years service in Saudi Arabia. However, when I went to Saudia London Office to make the bookings there was no trace of these tickets on their computer system & there was no way of traveling anywhere. The tickets routes London-Riyadh (Economy Class; Return ticket); Riyadh-Kuala Lampur (Business Return) are still valid but only until December 2012.

Can anyone suggest a way of getting any meaningful reply about my complaint from Saudia? Surely, they owe me an explanation about these "missing" tickets that will expire shortly- a convenient excuse for not re-issuing them. Incidentally, they do not have an alternative contact address to that of the Public Relation section.....