Originally Posted by
Behindthecurtain
1) 11 hours 45 minutes delat to a flight i fly in 1st. Do BA have to put me up, otherwise i spend a night in an airport with no sleep? If not, i need to get a hold of Amex i guess.
2). BA are either going to have to hold me overnight in London to provide 1st, or ship me out on the 21:30 in CW. If they hold me another 16 hours in London, do they have to provide accommodation? Or if they ship me out on the 21:30, how do i get the Avios back for the upgrade i took?
Oh.. And a supplemental question. Should i expect any comp from BA other than hopefully a place to sleep? (Greedy i know, but if its normal, why not)
1) Yes they will accommodate you. Now you can either contact BA to find out what they have lined up for you, or you can sort yourself out. The first option may turn into the second (phone agents tend to have limited information about this area), so personally I'd just find some reasonably priced 4 star accommodation and charge it to BA. The obvious one being the new-ish Novotel connected to BKK airport (follow signs for the Skytrain).
2) For the onward connection from London, you may want to think that one through yourself - and when they rebook you ask to be kept in First. So in your shoes I'd be hunting through ExpertFlyer (etc) so that I know your options. If you are happy to go earlier then this may (or may not) impact the next point. If you are held in London then there is a well oiled process to get you a hotel. If they don't tell you in BKK, go to Flight Connections customer services at the northern top of the arrivals hall and they'll give you the vouchers.
Oh) Yes you may be eligible for compensation, but it would depend on the precise circumstances. Broadly speaking if this was under BA's control and not forseeable then you may be eligible for EU261 compensation.
Personally I takes these things on how the airline treats me. If they look after me well then I tend not to worry about Oh) but that's a personal stance. Good luck, and hard lines over the hassle.