FlyerTalk Forums - View Single Post - Ritz Upgrade Experiences - Pre-Aug, 2018 Merger
Old Nov 11, 2012, 9:54 pm
  #2  
kcmj1234
 
Join Date: May 2004
Location: California
Programs: Amex Platinum, Delta Platinum, US Platimum, SPG Gold, Hilton Gold
Posts: 143
4 adults or some kids? I don't know you can have 4 adults in one room.

Ritz Carlton is overall very good in terms of handling this kind of situation.
If they charge extra, let them know that you were not advised in advance. They will waive the charges.

Originally Posted by Peetyrd
I made a reservation for four in one room for a two night stay in Atlanta. I indicted 4 guests and selected two double beds. I then called reservations and used one of my certificates to upgrade to a club room, all went smoothly. I was digging around on the website and under room details it says, 3rd and 4th person is $50 extra per day for club rooms and under rate details it says $100 extra per person for 3rd and 4th person per day.

My question is....is it built in to the rate, or do they charge after the fact? The agent that upgraded acknowledged the number of guests in my room and made no mention of additional charges for the upgrade. Any experiences?
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