Originally Posted by
armagebedar
I noticed immigration was automated, but how does the SmartGate system affect the Customs and Quarantine procedure? It didn't seem any different compared to the other times I've been through... ("You, gate 7; you, gate 8", etc.)
As far as I know, it has no effect on customs as such - you still have to be assessed on a person-to-person basis when you reach the front of the customs line. It is only the actual passport check that is automated.