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Nov 10, 2012 | 10:23 pm

#14

hobo13

Join Date: Jan 2005

Location: DEN

Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond

Posts: 6,443

I'm not sure that I've EVER had a poor Hyatt phone agent. Seriously.

It's very clear that Hyatt takes the money they could spend on IT and instead spends it on CS training!

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