Originally Posted by
IncyWincy
I do not for a moment think that this was the OP's expectation.
...
I also agree with hotju2 that OP should name the hotel. That there are staff there (junior to he DM) who are kind and competent does not mean the hotel does not have a problem or that it benefits by being shielded. Indeed, honestly stating the facts helps the property and does the good staff justice, surely they do not enjoy their good work being damaged by others and hope that there is improvement. The OP's fondness and loyalty to the property should mean that he should help it by telling the GM and others what is wrong with it, so that the same problem does not occur again.
Originally Posted by
rfrost
+1
Originally Posted by
peteropny
+2
Okay, you've convinced me! And thanks for the empathy. The hotel in question was the Hyatt Chicago Mag Mile.
The outstanding front desk employees are Roman and Lauren, while Nick is the star at the bell desk. The always smiling blonde haired lady at the concierge desk is another great help.
The problems I had were with Eric the duty manager in question and the housekeeping department in general.