Originally Posted by
cmcbugg
The issue is you can't cancel after 31 Dec. There should be no issue with cancelling now.
My bad - misunderstood issue. Not surprising given absence of clear info - though given agent confirmed I would receive miles back it seems clear the DC.org FAQ is inaccurate (it says no changes or refunds for travel post 31 Dec). I took the precaution of recording the end of the call where I reconfirmed my miles would be refunded
Process for refunds is a bit tortuous - ring up, give details, be given address, go to that and fill in etc. Then maybe wait 8 weeks