FlyerTalk Forums - View Single Post - Acceptable service response? (Housekeeping issue & very poor follow up)
Old Nov 8, 2012 | 6:34 am
  #5  
sophiegirl
 
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
I see no rationale for the manager's statement to you, definitely a lack. Regardless of what the housekeeper said to him, why pass it along? Simply say, housekeeping and I have discussed it, our apologies, blah blah blah.

Dumping it back to the customer? Serious service faux pas IMO.

As to whether I would stay there again? I have had two similar situations - in the first, I will sleep in my car before I stay in the property again. In the other, I' m over it, and have had continued good stays - it really was an anomaly.
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