I already ditched my Accor Advantage Plus last month after using it for several years, due to the pain and agony Le Club have given me with regards to points not posting, no customer service, rubbish program etc.

As an Advantage Plus Platinum member, I DID NOT receive any welcome gift or drink coupon etc even though I mostly stayed in Sofitel and Pullman. Even when I booked Suites and Club Floor Room, I don't receive anything. It is not that I am so hard up for their gift or anything. To me, it is more like a kind of appreciation for our business and recognition.

Le Club is an international joke.

But the folks at Advantage Plus are more responsive and helpful. Whenever I had any issues with Le Club, the team at Adv Plus will resolve them promptly. ^


Yes, fully agreed. Le Club is the most disgraceful program run by people who have no sense of responsibility and ownership. The team in charge should be sacked for sleeping on their job.

I have been their loyal customer since A Club's inception and all I have been hearing is that, they are still trying to get things right and still new to all this loyalty program. They are only good in giving rubbish excuses instead of spending more time and real effort to do it right just like other good programs.



This is nothing new. I had also experienced similar incidents several times. There is no clear and consistent rules for Le Club hotels. The left hand does not know what the right hand is doing.