This is a sad property in a sad city that is in decline. And it could be a great little boutique hotel in a city that can be rejuvinated. But it seems nobody there really cares about guests. I had a two day stay there last month and had lots of problems with the TV and wifi services. Several complaints to the front desk received a "we're working on it" response but half hearted at best and unresolved at worst. Yes, the stay started promising with a nice upgrade to a harbour view suite, but then it became a mediocre stay at best. I opted for the eco-program and did not have the room serviced and received the card for my 500 SPG points.

At check out I handed the card over and reminded the desk clerk to credit the miles to my account. She looked rather board and her response was "si". I also explained the problems with the wifi and TV, which received another "si" but nothing more. I paid my bill and headed to the airport. A couple of days later my points posted but no eco-bonus. After a few more days with nothing showing, I emailed the hotel. No response, no points. Last week I emailed again, and still no response, no points.

Any suggestions at how I get this property to respond to my request other than shaming them out here?