I recently flew a segment of a trip from Singapore to Hong Kong, on Singapore Airlines. However, the ticket was booked with AC through a travel agent and I specifically requested a Tango Plus fare to receive my 100% miles. So, it was booked in AC "H" class. The flight was a codeshare, operated by SQ.

Imagine my surprise when I receive NO points for this segment. Aeroplan tells me that it converted to the equivalent SQ class, which is "N", which accrues 0%. First, I'm not sure how that is equivalent, and Second - there was no way for me to know about this at the time of booking. And Third, and most important - I'm out the miles that I paid for and earned!!

Aeroplan has washed their hands - saying it is an AC/SQ thing. AC has washed their hands, saying it a travel agent thing. And the travel agent points fingers back to AC, saying they have no way to know if the AC fare is going to be eligible for accrual on the operating airline.

The sweet Aeroplan agent worked hard to get it resolved, but to no avail and to her frustration (and mine). She hadn't heard of this before.

Can anyone help shed some light on how to get this resolved! I need these points - I'm borderline for the 50k elite!

Thanks,