Originally Posted by
arrozcomfeijao
...now I'm left with only a simple apology, nothing else.
Doesn't apology take ownership of guilt or at least partly, as the apology otherwise would not hold the meaning as defined?
A simple search on defining the word
apology on the web:
Noun:
1. A regretful acknowledgment of an offense or failure: "my apologies for the delay".
2. A formal, public statement of regret, such as one issued by a newspaper, government, or other organization.
So, as you now have someone taking responsibility for the action which caused the apology, you can without doubt request some kind of compensation me thinks.
Of course, it also depends on what exactly the airline is apologizing for OR if they are unknowingly apologizing on behalf of someone else (doubt it though)?
1. Was it to actually allow the demented woman to board the plane?
2. That the passenger in the seat next to him made his travel painful?
3. That the OP had to sit elsewhere than the fully paid seat in J)
4. Something else.