Background: Diamond staying at full service Hyatt. Stayed at this specific property 18 nights just in the last month or so. Very familiar with the front desk staff who are super friendly. Never had any issues whatsoever.

Today: Housekeeping rings the doorbell twice at 8:45am, despite the Privacy card in the key slot. I was asleep. Again at 8:50am. I get up and ask the lady with the cart (who is now at the opposite door), and point to the privacy sign outside in the keyslot. She looks at it and immediately says "it was one of the other housekeepers who rang the bell, not me". There was no one else in sight! I ask for the name of this other housekeeper, and she says she does not know!!

I speak with the housekeeping dept to raise this, and the lady says "oops sorry" and connects me to duty manager Eric. He promises to look into it and get back within 30 minutes. No call back for an hour. I call again for him, and am told he is busy. That is fine and I leave a voicemail for him. Still no response.

Finally when I am leaving for my meeting, the guy at the front desk who knows me well says hey and we chat about the weather etc. I ask him if Eric (this DM) is available. And he says of course.

This DM Eric then comes to me and starts responding, without even any hint of acknowledgement about the fact that he did not return the call as promised nor did he respond to the voicemail at all. Eric says: "I spoke to the housekeeper, she said she rang the bell, but she did not see a privacy sign. And she said you came out with the privacy sign."

So basically, thanks for calling me a liar, Eric. Your "managerial skills" and response means the property has lost a previously uber-loyal guest who went out of his way to stay there before.