I call the EK sales office (not reservations) to book & tkt. I've become friendly w some of the staff in Dubai & NY & i like knowing everything is done right. It does not cost anything extra & is much easier when adding 1 or 2 other airlines on the same tkt (which I've never been able to do online). I had a tkt I needed to book & issue that included an SQ & a LH flight a few months back. Just a straight F fare, ticketing was closed, the web site was useless so I tried doing it on Expedia & not only did it book / ticket it but it offered me an A fare saving me a lot of $$ so I will now use Expedia as well as EK Sales on complicated tickets