While I did not expect a reply until Monday, I actually received a response from customer care that the points have been adjusted and would be reflected in 24-48 hours. Considering it is the weekend I wouldn't be surprised if it wasn't until Thursday at the latest when they show up in my account. This restores my faith in Marriott customer service in general and is inline with my expectations and experiences prior to the most recent indifference of yesterday's phone call with CC and the good intentions but inefficiencies of the PP line.

And with regard to the last issue, while it appears that PP is providing above and beyond service to the PP members, when PP line puts the PP member on hold, calls MR and then comes back to the PP member with the wrong of scripted response from the MR line, then has to put the PP member back on hold, and repeat this process until things are finally settled is a huge inefficiency IMO. Instead the PP member talking directly with MR could facilitate things much quicker and seamlessly. This appearance of an improvement is actually a huge mistake and one that wastes the time of all participants.

After staying up to midnight last night dealing with this and then being up at 5 AM this morning to go see the sunrise at Taj Mahal I am calling it quits for this evening (8:45 PM here) and heading to bed early. Another 5 AM wake up call in the AM as I am off to Khajuraho on a morning train.

Thanks again for all your suggestions and putting up with my rant.