First I am currently traveling in India right now...

Starting about 3.5 weeks ago I stayed at the Jordan Valley Marriott, Petra Marriott, Amman Marriott, Dubai JW, and then Hong Kong JW Marriott.

Jordan Valley and Petra posted quickly but short about 4600 and 2600 points respectively.

Once I reached Dubai, over 2 weeks ago, I called Plat Premier line and they first said that these were discounted rates booked through Expedia. I told them they were not, that these rates were booked on marriott.com, which they were, and they were Marriott Rewards rates as shown below:
She then put me on hold (Skype from my iPhone) for about 25 minutes at which time I called the front desk and asked them to make a collect call to Marriott HQ in Bethesda, MD. They connected me where I was summarily transferred to Marriott Rewards in Salt Lake City. After I got Marriott Rewards on the line I ask for an email address where I could send copies of my folio. They gave me the address [email protected]. I emailed in copies on my folios and called Plat Premier line back to ask for them to confirm that the email was received. They put me on hold again and checked with SLC and came back and told me that the Marriott Rewards department is not the same one that receives the email and they could not confirm the receipt of my email but assured me that it would be taken care of within the next 10 days.

OK, so now that I am in Agra and finally have decent inet I call PP line again. After being put on hold for 35 minutes I get auto transferred to customer care who were of even less help. The customer care guy said I need to fax in the folios to Marriott Rewards. I told him I already spoke with MR and emailed in the folios twice but never received a response and was trying to send it to someone who could confirm receipt and forward the folios to Marriott Rewards. He said I would have to call Marriott Rewards on Monday. Total time of call, most of which was on hold, 65 minutes.

In all cases PP, CC, etc I have to go through all the details, I told these folks I was in India, have limited phone service in India, won't pay $20 bucks to FAX folios in order to correct their errors. I used the email mechanism they provided and requested email confirmation, never received one nor have I seen my point totals corrected. I also asked for a real persons email so I can confirm they received it while I am on the phone, etc. - no go.

All-in-all spent close to 2 hours on the phone dealing with this issue. Customer Care was pathetic and provided no options outside their limited script and couldn't care less IMO. Platinum Premier line is a joke IMO.

I have forwarded my folios to Marriott Concierge to see if they can be of any help.

Almost 11:30 PM here so I am off to bed.