Cybrwzrd

A little background, I am gold with USAir. So 2 weeks ago I did a multiple city itinerary with US, and I did not receive any go/nogo upgrade emails and was upgraded at the airport at check in for most of my flights.

So thinking that something was wrong with my account I called the gold line and this is the e-mail response I received after they investigated the issue:

"Dear Mr. Cybrwzrd,

Thank you for contacting US Airways.

Currently there is a known issue with the auto upgrade program when the Preferred member has a long first or last name and the ticket is a multi-city reservation (more than four flights in one reservation). We are working on correcting this issue and hope to have this fixed in the near future.

For future multi-city reservations, you will need to call your designated Preferred Customer Service number 1-877-776-5730 3 days prior to travel to have a representative review your reservation and check availability for a complimentary upgrade. Your Dividend Miles account has been documented with this information so the representative will be aware of your specific situation.

Thank you for being a member of our Dividend Miles program. We look forward to assisting you with any future needs."

I am fairly well versed in IT, how in the hell does name length even come in to play when processing upgrades... it just does not make sense. By the way, my first name is a very common 11 letter first name - Christopher. My last name is only 6 letters.