Originally Posted by JugglerDave

Well, 3 months in and I am still having major issues with Unreserved Keystone trains... many times my ticket (with 4 segments) is not "loaded" into the scanner. That's fine... but typically the conductor is doing a search on my name and selecting a segment from a reservation/ticket DIFFERENT than the one physically presented, often without telling me.

The result is that I have to meticulously keep track of each ticket, which segments were scanned, and which were not, and keep requesting that the conductor look up based on the reservation number rather than my name. I'm pretty sure I've "lost" a few segments this way.