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Thread: If a tree falls in the woods, but it's not in the COC....?
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Old Nov 2, 2012 | 12:09 pm
  #2  
astroflyer
10 Years on Site
 
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,130
Great subject line. I find it's very hard to get compensation for damaged baggage once you've left the "scene of the crime." The website lists that United is not responsible for damage to over-packed bags:
http://www.united.com/web/en-US/cont...e/damaged.aspx

Perhaps you can write to customer care now by e-mail or letter. You might manage an e-cert.

Best of luck
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