Originally Posted by
asimha
Dear Vanessa, your prompt reply considering the work load is much appreciated , however this was not a "delay" but a missed connection resulting in a cancelled business trip which could have been (relatively) easily avoided by LH. Thank you - André
Day 5: The 10 hour flight to nowhere - Season 1, Episode II
Following my post of October 28th, I did eventually receive an email Friday afternoon, after which I have suggested to our LH Sales person to contact me directly at his earliest convenience. If this still does not happen I will post the contents of the reply I received which truly demonstrate the quality of the CRM tools used by Lufthansa and their preformatted responses which sadly avoid the essence of the original complaint of their top-tier customers ...