FlyerTalk Forums - View Single Post - Missing miles master thread (miles not crediting, retrocredit issues etc)
Old Nov 2, 2012 | 2:17 am
  #40  
bookie38
 
Join Date: Nov 2009
Programs: BD*G, BA Gold
Posts: 47
Angry

Originally Posted by martian
Hi all,

I was wondering if any of you have any tips about how best to get missing miles credited into a TK account. I am a gold member of miles and smiles (had a match due to my BD status). I recently flew a few Ethiopian flights (all of the boarding passes included my TK number), but none of them posted. I then have spent the last two months emailing [email protected] with scans of my boarding passes only to receive random responses like "claims for missing miles from partner airlines need to be sent to [email protected]"

I'm tempted to give up and just use UA for all of my *A miles, but I also think I may be doing something wrong here? Is there a better way to get partner miles credited than emailing the incompetent people who check the [email protected] address?

Thanks for any advice!
I'm having the same problem. I am a Gold status match from BD and flew a return flight to Istanbul with Turkish airlines a month ago. Despite having my FF number displayed on both Boarding Passes, none of the miles credited. We are not even talking a flight on another SA partner airline here, but TK itself.

I have now sent three different e-mails to miles and smiles, attaching boarding passes and e-tickets. To date, I haven't even received an acknowledgement, let alone any miles.

Not very impressed, to say the least...
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