Hi, to all of you who focus on rules, purported responsibility, etc. Great, unless you're on the short end of the stick and a personal traveler.

My only experience is a client who was on the dreaded USDM (Usairways) award ticket in biz. So, my client's mother died while they were in Barcelona. They went to the airport and asked for a change.

They were on the next flight to Tampa, without fees.

Guess what--they are consummate LH travelers who pay cash. Always remembering the courtesy.

Compassion and loyalty survive beyond beloved strict "rules".