I am hoping for a quick response [from Customer Relations] after, unfortunately, having to deal with the most anal of Duty Managers after an incident at security whilst in transit last Sunday evening in Terminal 5.
For all the incident with security had been partly resolved, the DM in question then walked me to the aircraft via the gate staff at Gate 8. Before he escorted me he asked to see my boarding pass only. When we arrived at the gate i handed my passport and iPhone to the lady boarding the flight.

"No need to check anything, its all been cleared" pipes up our eager Graduate Duty Manager.

He then rushes me down the escalator and along the airbridge before he stops me to give me some more words of wisdom!!

Whilst in the air it suddenly dawned on me he had NOT checked my passport before boarding at all and, had told his gate staff not to bother as all was in order.

Oh dear. Someone is going to get more than his knuckles rapped.