Originally Posted by
MSUspartans
My experience with UR mall has been really great. ANY time points don't show up as I expect them to they immediately add them. The secure message way usually takes longer, although with Freedom they claim a 4hr turnaround which is usually the case. i find the phone numbers work very fast. One time they ended up crediting me 7,000 miles just because I said they owed me (they did.). No hoops to jump through at all.
Side note: The sapphire preffered customer service is WAY faster. The emails are within 30 mins and there are NO prompts when you call. Someone live after the phone ringing. It's great. (freedom usually there is a wait and some prompts to get through).
If you have both cards you can call through the sapphire number and they will also help freedom.
exactly right and good info/good post!!
Originally Posted by
mike10s19
So you're telling me the points I'm racking up with this MileagePlus Toolbar will likely never post?
Honestly I only signed up for the 1000 point bonus (which has not posted yet after about 2 weeks). However, the toolbar is not annoying at all - it just tells me when I'm on a site that will earn me points. I made a $400+ purchase the other day and it said that I was earning 3 points per dollar. I was going to make the purchase anyway so I though it was great. If that doesn't go through I'm gonna be a little upset. I didn't take screenprints or anything.
I think you'd be very lucky if it worked and I personally think it may not post as expected. I also think toolbars, while initially not so problematic, do cause some trouble in PCs and invite more as time goes by. But if you say it's working then you are lucky. I hope you get the miles but I doubt they will come and you also have little evidence to share with anyone should they not post--then again, it often does little good since Cartera can tend to ignore things people submit.
Originally Posted by
fragment54
I don't think Chase is strong-arming Cartera, I think they're just eating the loss. Could be wrong. I never get credit for Office Max purchases through the UR Mall (yes, I clear cookies before every purchase). I think Cartera sabotages some links.
You may be correct on all of this. And at some point the relationship will break down. I would imagine that when this occurs, one or both entity will begin by faulting the customer (ie: you bought too many Vanillas at Office Depot and that's fraud in our minds, or we think you sold points, or you had too many cases where you complained points have not posted, or we deny those purchases counted, or your violated the T&Cs and are shut down but we dont have to give you a reason due to the Bank Secrecy Act of 1970, etc etc) All reasons are obtuse but possibly ones that can be used by any party who holds all the cards.
Originally Posted by
MSUspartans
As for the toolbar, I called Mileageplus to talk to them about why my 1,000 miles never posted a month out. They couldn't even find the offer for the longest time, then told me that they would probably post a couple weeks after the offer is over (10.31.12). If in a couple weeks they don't post, call back.
Sounds like a blow off, but I'll call back if they don't post them.
I would let it go. If you see the miles you are lucky. If not, you need to give it up. It took me many moons to learn to do this.