Originally Posted by
ioananv
Try posting on their Facebook wall. Maybe they will be more willing to help you there.
Thanks. That did cross my mind, but was expecting (perhaps naively?) that a simple cordial exchange of emails would solve the matter.
Originally Posted by rbAA
I have been overseas for almost 2 years and the only problem has been some of the emails (Office Depot, etc) come up as unable to display or load. Many reward redemptions and other activities without incident.
I've also had my account open for several years with no problems up to now, though I admit I've made only occasional use of it. My MyPoints account was fine when I made my OpenSky purchase (placed while overseas). Because of the sudden and coincidental closure, I did have the suspicion (perhaps unfounded) that the additional work needed to post the OpenSky purchase points brought to light the fact that the order was placed, and account accessed, while overseas (and meaning that MyPoints does track IP addresses).
After I received their first and only (and brief) reply concerning the reason behind the closure of my account, I checked their Terms of Service and it does state that "MyPoints reserves the right to prevent access to the Program and the MyPoints website from IP addresses outside of the U.S. and Canada." Apparently to the point of closing one's account.
Perhaps if MyPoints would reply to my emails (beyond the "We have received your email and have passed it on to the MOPS team"), I would have further insight into what has and is happening.
Originally Posted by bmatt
They closed my account but I got them to reopen it. I clicked on send me a new password and that allowed me to verify my account at the same time. I received my points finally.
If that's the case, then there's still hope that I might be able to reopen my account and receive the points. Thanks.