Ok, so I'm going to keep asking the stupid questions as I'm new to this whole Elite nonsense too... All those people who are getting upgrades at the gate, are they people who requested upgrades through the website too? Do you always need to pre-register or whatever-you-call-it online to get an upgrade? Do all upgrades cost credits?

Sorry to be a pain, it's all so bloody confusing. I want to learn the ropes!