Originally Posted by
ddrost1
yeah the agent i talked to didn't seem too confident. as for others who have reported on the wait times, the phone rang once and someone picked up, clearly they have found a way to staff up, but certainly not with everyday premier line res agents.
Well remember, they're not running a large chunk of the operation too. That is certainly helping them.
While I'm sure people are calling to cancel, rebook, refund, etc., a large percentage of the operation is not being hassled with the usual misconnects, upgrade anomalies, dropped segments, etc., that causes headaches for both us and them.
Perhaps subtracting all of the mid-northern East Coast, not to mention ORD and CLE, and throw in some overtime, the reduced schedule is down to a point where CO and SHARES can actually handle it.