Originally Posted by
germantraveler
My phone experience with them was always neutral to positive (never grim nor had I ever to complain),...
... however in this case it was not easy to get a real human being, because their interactive voice response system kept asking me for my M&S number and insisted that it does not exist.
The problem I am now having is that the call center insists that I have to email, and the email response is always that I have to call.