Originally Posted by
milesaremymantra
Just returned ahead of Hurricane Sandy. GREAT location. No upgrade - also told "completely sold out." We had requested two beds as our LA son joined us for 2 nights. "2 beds not available" AND we were charged $90+ for a roll away. They tried to charge for the continental BF, but when reminded it was platinum amenity they removed from bill. Room was nice, some furniture is showing age - one chair was worn through. Biggest disappointment was no mention of our special celebration
New York is a tough call. We used 130K points for the 5 nights! And not sure we received 130K in return. Yes it is the St. Regis, but something was missing. We've just about stayed in all the NY *woods and all seem well worn and "busy." Busy disinterested service. Definitely not a platinum welcome.
Given that this is in the master thread, it's probably going to be important to give this post some context for future readers over time. The above was posted
during the heart of Hurricane Sandy, which by all accounts is turning out to be one of the most destructive events in New York City history. Easy to understand why the property would be 1) sold out as people are taking shelter and 2) perhaps the staff providing "busy disinterested service" have a few other things on their mind?!?!? I'll give them a pass this time around.