Originally Posted by
500dor
The CSR agent said that citi was automatically rolling out chipped versions for some cards but mentioned hers wasn't one of them. He clearly doesn't read FT since others' experience proves the contrary. And it makes no sense that she can't request one, esp. since the citi AA card is targeted to travelers. It makes more sense to give it to the airline branded cards than the dividend card holders.
If you look at the Google Docs spreadsheet on Post #1, it clearly lists AA co-branded Citicards, both VISA and MC as available for request.
If you get a CSR that says no, just follow the usual mantra on FT: Hang up and try again.