Its a BAEC redemption Avios booking, it needs touching.

UK refusing. Ive not stomped my feet yet, as I've had to get UK to do a couple of things at the weekend when bremen is closed recently.

However this one needs attention in next 3 hours.... if I hit 35 min again, I'm going to call the UK gold line. 3x35min international calls to bremen is not cheap... (no local number)