Originally Posted by
bmatt
My points from my opensky purchase did not post after 30 days. They wrote back and said that since I tried to verify my account while I was overseas, I would have to reverify or the points wouldn't post. I told them that I had tried 5 or 6 times, but it wouldn't work. I had even filed a customer service request stating I was unable to get the verification to work. The reply to that customer service request said I would not have any trouble with my points posting.
I feel like I am getting run around in a circle now and am losing hope that I will get my open sky points.
P.S. Their customer service is below par with the email only option. Takes 24 hours to respond to every email. They should be able to respond much faster if they want to have an email only option.
No complaints here with their CS. They always respond to me within 24 hours (the email usually arrives in the middle of the night). This is much faster than the response time for most loyalty programs.
I admit I am annoyed with how often I have to ask to get the points I earn. I also have not gotten the points from OpenSky. But I have no worries that they will credit them after I ask.