Originally Posted by
jamienbaker
You should be calling American since they are on awards. Reroute via West Coast or Chicago. Why are you not on on hold with American? Good luck.
American will only be able to re-route them on a flight with award space. Cathay could re-route on any available flight.
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That said, by some miracle, CX had two F award seats on the HKG-ORD flight on 10/30, so I was able to call AA and get them re-routed through ORD. They will fly as scheduled from SGN-HKG and then overnight in HKG, flying to ORD on 10/30. As of now, there is nothing into NYC until 10/31, so they have to overnight again in Chicago, but it is better than nothing and it is always possible that flights to NYC could open up earlier.
In any event, it is a good outcome for them, all things considered.