Originally Posted by
PresRDC
Trying to work out an alternative.
My parents want to get to Hong Kong as scheduled and then be better positioned to figure it out from there. CX in HKG is not 24/7 and CX in the USA is not open on Sundays.
You should be calling American since they are on awards. Reroute via West Coast or Chicago. Why are you not on on hold with American? Good luck.