I'm SO GLAD to have found that others have had problems with MYPOINTS. Actually, I can't stop laughing at seeing so many people getting all the same responses that I've gotten for missing points. I will say that I have earned a lot of points and consequently a lot of Aadvantage miles; but MYPOINTS is indeed the most poorly managed, incompetent rewards program out there. They need new staff, new management, a complete overhaul. I REFUSE to refer people to them anymore.