Originally Posted by maanfi24

I got a phone call today from Bluebird customer service. Having read through this thread, and all the pessimistic outlooks on account closures and gloom and/or doom, I assumed the worst.

I mentioned before that I had issues manually adding a payee, and had to call in and have them fix it. I paid that bill yesterday. They called today to tell me there was a problem on their end, and they needed me to resubmit the payment. My suspicion is that this might only happen for payees that aren't in their system, like this one of mine.

They deposited the original amount that the payment was for, and gave me a $25 "Good faith credit" for my trouble. She also said that if I incur any late fees, that I should call them back, and they will reimburse me.

While it might not have been smooth, I've been satisfied with their customer service.