Originally Posted by jpdx

I stayed at GHKL for one night earlier this week, and had a positive experience. Note that in a hotel I look for a pleasant, clean, well appointed room, and competent service; I detest the whole bowing and jumping to attention and kissing the ground I walk on thing. My expectations were met. Exceeded, perhaps. Received a Diamond upgrade to a club room with Petronas tower view (didn't use a suite upgrade cert). Probably around 500sqft, nicely appointed and well furnished. Bed comfy, room service menu decent (good by Hyatt's often disappointing standards), staff friendly. I had a very pleasant and chatty front desk agent, and was escorted to the room by a friendly staff person (all locals). No interaction with the higher ups or special requests.

The club is nicely appointed, but the food options are limited. I'm not a fan of continental breakfast, so this wasn't too exciting for me. Evening spread a bit better, but really inferior to the DT, LM, Sheraton, and Westin (which all have spreads that can be very easily turned into a full dinner). I wish the GH would allow taking full breakfast in the restaurant for club guests or Diamonds (I asked, but was told 'no'). Spent a couple of hours at the pool and in the spa, which was quite nice. Happy Hour at the pool is perferable to the club, imo.

The rates are high, and it's hard to say whether it's worth it. My corporate rate (which at this property is a generic % off worldwide, not a locally negotiated rate) was MYR560++. For comparison, the same dates had the LM and DT at MYR370, Sheraton at MYR270, Westin at MYR470, IC at MYR 400 and Shangri-La/MO US$200 (all ++). The rooms at GH are probably the best in the city, the view is nice, location great, but the club and lack of suite upgrades (without certs) is a letdown. Given the difference in rates and elite treatment, I find it hard to justify staying at the GH, and will likely continue choosing the SPG options or the DT. For someone without status buying the lowest room category, the GH may well be the best option in town (I understand that the standard rooms are the same as the room I was in, except for view/floor).