Originally Posted by jbalmuth

The issue is whether you want to deal with the AA RTW desk over the phone from start to finish, or whether you want to have a priced itinerary with locator, and then call the AA RTW desk just to make changes. The tool currently kicks out errors that prohibits one from getting anything reserved at all unless you deal with its bugs (i.e. avoid intra-continent RTs) or misprices if you end your itinerary in certain cities. With a 16-segment trip I prefer the DIY approach, with discussion limited to one or two issues/improvements, so that an agent can see the overall trip without my having to spend an hour or so on the phone with them to get it to that point. YMMV